At Navan, our mission is to power the in-person connections that move people, ideas, and businesses forward. Trust is the foundation of that mission. As a Trust Analyst, you will be the bridge between our cutting-edge security practices and our global customers. You will play a pivotal role in the sales cycle by providing transparency into our security and privacy posture, ensuring that our customers feel confident in how we protect their data.
You will be a subject matter expert on Navan’s "Trust Center," leveraging AI-driven tools to streamline security reviews and partnering closely with our Privacy and Sales teams to accelerate deal velocity while maintaining the highest standards of compliance.
What You’ll Do
- Customer Security Advocacy: Act as the primary point of contact for responding to complex security and privacy questionnaires from prospective and existing clients.
- Contractual Excellence: Review and redline security and privacy exhibits within customer contracts, ensuring Navan’s commitments align with our internal controls and global regulations (GDPR, CCPA, etc.).
- Trust Center Management: Own and optimize our trust.navan.com portal (hosted on SafeBase). You will ensure all security documentation, certifications (SOC2, ISO), and sub-processor lists are evergreen.
- AI-Driven Efficiency: Utilize and train AI questionnaire assistance tools to automate repetitive inquiries, allowing the team to focus on high-impact strategic reviews.
- Cross-Functional Collaboration: Partner closely with the Privacy and Legal teams to stay ahead of regulatory changes and provide unified responses to sensitive data-handling inquiries.
- Sales Enablement: Empower the Sales and Account Management teams by updating internal knowledge bases and the public-facing website with the latest security and trust information.
What We’re Looking For
- Experience: 2–4 years of experience in Security Operations, IT Audit, Customer Trust, or a related GRC (Governance, Risk, and Compliance) role, preferably within a SaaS environment.
- Technical Familiarity: Understanding of security frameworks (SOC 2, ISO 27001, NIST) and privacy regulations (GDPR, CCPA).
- Tooling Expertise: Experience with Trust Center platforms (SafeBase or similar) and AI-assisted questionnaire tools is a major plus.
- Communication: Exceptional written and verbal communication skills. You can translate "security-speak" into clear, professional language for clients.
- Detail Oriented: You are meticulous with redlines and never let a detail slip through the cracks in a 200-question security audit.
- Builder Mindset: You are excited to optimize workflows and find ways to make the "Trust" function a competitive advantage for Navan.