Legal, Compliance and Privacy Intern

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you’ll have the opportunity to meet and learn from some of the best in the business.

This is a full-time, paid internship based out of our headquarters in San Francisco, CA., OR San Ramon, CA. This role is hybrid. 3 days a week (M, W, TH) in office is required. The program runs 11 weeks with the opportunity to start in early or mid-June.

As an intern at Five9, you can expect to:

Learn. Learn about Five9, our culture and what makes Five9 special.

“The people here at Five9 have been super supportive of my learning - it's less intimidating to approach people, ask them about what they do, and more often than not they're willing to teach you a few things about their fields of work.” – Security Software Engineer Intern

Contribute. Contribute to the success of the company, your team, and real, impactful projects.

“Working at Five9 has been an enriching journey of learning and impact, where the work I am doing truly feels significant. I've gotten the chance to learn about high level business strategies and ensure that the work I do contributes to the business's overarching goals.” – PS Education Services Intern

Grow. Grow as a student, an employee, as a person!

“I have always been very career-oriented, and this summer I've realized how important it is to also focus on other aspects of my life. Meeting different employees at Five9 and hearing their career trajectory made me realize that everything will work out, eventually, and to take my time exploring my interests. However, that doesn't mean I will halt all career goals. I plan to continue networking with industry professionals and building my knowledge on using different data analytics tools. Seeing the way my team and the People Team utilize the data we have, made me realized just how much I enjoy working with and interpreting the data that is gathered.” – Talent Management Intern

The Team – Legal, Compliance and Privacy

Join our vibrant and collaborative team that values excellence and innovation. We are a group of skilled professionals passionate about leveraging our collective expertise to reimagine and implement an innovative governance framework. This framework balances our regulatory obligations and business risks without compromising our ability to scale, ensuring that we support the international regulatory obligations placed on Five9 and our sophisticated, complex, and internationally diverse customer base. We foster a culture of mutual growth and knowledge sharing, working together in a dynamic and fast-paced

Responsibilities

• GRC Implementation Support: Assist in the build-out and operationalization of Five9's Governance, Risk, and Compliance (GRC) programmed, including control mapping, evidence collection workflows, and framework alignment across regulatory obligations (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA).
• Vendor & Third-Party Risk Management: Support the vendor risk management lifecycle — from intake and risk tiering through due diligence, control assessment, and ongoing monitoring — ensuring third-party relationships align with Five9's security and compliance requirements.
• Process Analytics: Collaborate with the Compliance & Privacy team to identify and document controls embedded within existing business processes, developing a working understanding of the scope and interdependencies of our operations.
• Innovative Problem Solving: Apply analytical skills to interpret regulatory compliance requirements, distilling complex obligations to their core intent and translating them into actionable controls.
• Process and Control Redesign: Assist in designing and implementing streamlined business processes, controls, and policies that deliver demonstrable risk reduction and operational value.
• Collaborative Projects: Partner with experienced managers and cross-functional stakeholders to ensure solutions align with business objectives, user needs, and regulatory requirements.
• Governance and Compliance: Support the implementation of robust governance and control measures, with a focus on data governance, security, and privacy best practices.

Qualifications

• Rising college senior or above, pursuing a degree or Master's Degree in Business Administration, Business Compliance, Data Privacy, Telecommunications, Political Science, Legal, Finance, or a related field.
• Exceptional communication and presentation skills, with the ability to articulate insights and complex information clearly and persuasively.
• Strong analytical and problem-solving abilities with meticulous attention to detail.
• Proficient in using analytical tools and familiar with process mapping and design methodologies.
• Awareness of the significance of governance frameworks and controls in ensuring compliance and effectively managing enterprise risks.
• Ability to work effectively in a team-oriented environment, collaborating with diverse cross-functional teams.
• Must be able to work out of either our San Francisco, CA., office or our San Ramon, CA., headquarters this summer.